Shipping Policy
You’ve bought or are buying a vape and you have questions about shipping?
Free Shipping Details
Pipe Puffin takes the hassle out of shipping—it’s on us! When you spend $200 or more, enjoy FREE SHIPPING throughout Canada and across the continental United States. We carefully select postal or courier services, always prioritizing size, speed, and quality assurance. Your order will soar to its destination with the utmost care! Anticipate your orders to arrive within 4-5 business days post-shipping.
Keep in mind, with free shipping, specific delivery times are elusive. Choosing free shipping means you accept possible delays, often out of our hands. If your package takes a detour, we’ll patiently wait two weeks after it’s in the carrier’s care, before filing a missing claim.
All vaporizer orders and high-value purchases will require a signature upon delivery to ensure that the recipient receives their order, which also protects Pipe Puffin from any losses due to fraud or theft and provides additional age verification step have been taken.
Legal Age Insurance & Coverage
Certain items incur additional fees that are non-negotiable. These premiums cover services that guarantee secure and safe delivery to the intended recipient, ensuring only authorized individuals, 19 years or older, can receive the goods.
Processing
On average, orders are processed and shipped within 24-48 hours, or 1-2 business days. Orders are sent out daily, Monday through Friday, after 3pm EST. Please note that Friday orders may not be processed until Monday. To ensure you receive your order as quickly as possible, Piper and their team may ship from multiple warehouses if we don’t have enough stock in one location. You’ll see this noted on your shipment, marked as 1 of 2, 2 of 2, and so on.
Fraud Confirmation
(Different Shipping Address from Billing, P.O Boxes and Freight Forwarders)
Pipe Puffin Lifestyle Brand can ship to a different address than the billing address linked to your credit card. We also welcome international orders and foreign credit card transactions, even if they’re being sent to freight forwarding boxes. Please note that these orders might require extra fraud verification to confirm the cardholder’s authorization. The recipient must be at least 19 years old and must sign for the parcel in person, providing required documentation.
Expedited Orders and Pick-ups
Currently, we do not have a way to expedite orders or to manually pick them up.
International Orders
We provide international shipping to any location with a verifiable address and a delivery service capable of reaching that area. Please be aware that additional fees may apply due to your country’s import duties.
Pipe Puffin Lifestyle Brand is not responsible for any extra charges imposed by your country’s import policies or customs agencies, and we recommend contacting them for details about potential fees and delivery timelines.
Additionally, note that we may require extra time to verify international orders for certain countries to prevent fraud.
Discreet Shipping
Orders will always be sent in official carrier packaging or brown box. Return address will be marked. Contents of the package will not be noticeable from the outside nor will any logos or keywords.
Lost, Missing or Damaged Orders
Pipe Puffin does not accept responsibility for lost or stolen items which show positive signature confirmation receipt by customer delivered to the correct address. If your delivery shows signed for but is missing please contact the appropriate carrier.
Carrier Claims
If you encounter loss where signature was not required or collected please reach out to us at [email protected] so we can file a claim and send out a replacement. in certain circumstances, we may need to wait until the carrier has completed their investigation before a replacement can be sent.
If your package arrives damaged please report to Pipe Puffin Lifestyle Brand within 48 hours of receipt. We cannot accept responsibility for damaged items after this time frame has passed. Please do not discard any of the original packaging or shipping materials in which the order arrived in until the carrier is able to investigate and retrieve the item.
By using Pipe Puffin Lifestyle Brand at pipepuffin.com you hereby agree with all shipping, warranty terms and conditions.